After you file

I have tried for 2 days to get a hold of some one to no avail.  All I here is your expercing high voulme and hold for the next specialist.  My questions is I received my Intuit Turbo card and at first I had it set up, now its telling me my refund has not been placed on my card.  my card number is <card number removed>.  Can some call me or email/text me what I need to do.  I am 71 years old and not very computer savy.  my Phone number is [phone number removed] and my e-mail is [email address removed].  Thank You very much.