No. I regret that you were given information that was unclear or inaccurate.
Child support, student loans, and any other federal claims take precedence and are offset against your refund before the issuance of any check or direct deposit. This prevents TurboTax and its banking partner from having access to any of your refund from which to pay our fees.
To learn about next steps, and how TurboTax collects unpaid fees, please read the FAQ below and follow the appropriate link(s).
https://ttlc.intuit.com/replies/4169801
