After you file

I'm on the line with a turbo tax Now the Agent is clueless keeps saying she is new it's her first call . She had one week of training. She doesn know what to do. She's researching an answer for me to find out how to delay the debit. I'll never use turbo tax again!! Absolutely horrible. First My refund was delayed due to the market place soft ware not being in place. Now this??