After you file

mesquitebean · ‎March 24, 2020

@ ChArLaDa wrote:
Hi,
I’m having the same issue, they said “Sent” on 03/20/2020 in the “Where is my refund”, but nothing yet in my account. Did you receive your refund or did you have to call the IRS?.
Thank you.

What do you mean by "account"--a bank account or a debit card account such as the Turbo Visa Debit Card? This answer is about the more common circumstance--a bank account--but a similar approach would be used for a debit card account.

It's too soon to call the IRS. They won't know anything this early. The IRS even recommends waiting 5 days before phoning your bank to start with, since there is variation in different banks' processing times/procedures. But you can go ahead and check with your bank.

The first place to call would be your bank (or card)--IF you did not pay any fees out of your Federal refund. Ask them if they have any word on a pending deposit, or if an attempted deposit was refused and sent back.

NOTE: There is something that can add to the delay, however. If you chose to pay any TurboTax product fees out of your Federal refund, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted. Then that intermediary bank sends the rest of the funds on to your bank (or card.) If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company (SBTPG), where you can use SBTPG's lookup tool. If you did not use that method to pay any fees, then this paragraph won't apply to you.

Another thing you can do is to check the deposit information you provided TurboTax to be sure it is correct. If you chose to pay fees out of your Federal refund, you may see some deposit numbers you don't recognize, since that process uses an intermediary bank account as I mentioned above.

If the deposit info was incorrect, or if your bank refused it for some other reason, such as a mismatched name on the account, etc., the bank would send it back to where it came from--either to the IRS if it came directly from the IRS, or to the intermediary bank if you chose to pay fees out of the Federal refund. If that were to happen, then they would send a paper check to the address on your return.