I understand that, but that's not the issue. SBTPG is claiming they have not received my funds, when the IRS submitted them SIX WEEKS ago!! I also confirmed with a live IRS representative that the funds were transmitted to Civista Bank, which is the bank TurboTax/SBTPG uses for the fund collections. However, SBTPG claims they do not have my funds and have not received them...
If the IRS is saying they sent the funds to SBTPG/Civista, but SBTPG is still claiming they don't have my funds to be processed, where the [profanity removed]l are my funds!?!!?! Rule #1 is don't play with your customer's money, especially when its over $2k.
Wish there was some type of law action I could take...
