FYI ... it is possible all or part of their customer service department is home due to the virus situation ... try using the online option instead...
From the card holder agreement:
https://turbodebitcard.intuit.com/assets/docs/GD-Bank-Cardholder-Agreement-(Intuit).pdf
If your balance is zero and there is no activity on the card no fees are charged which is standard with all pre paid debit cards on the market currently.
How to Close Your Card.
Simply spend down the amount on your Card, cut it up and
throw it away. You may close your Card at any time at www.turboprepaidcard.com or by
calling the number on the back of your Card.
