After you file

Hi my name is salilah  I chatting with you about a transaction on February 27 of 2020 from footlocker company and I did not receive my shoes cause they told me y'all had ahold on my card for 5 to 7 business days and y'all was go deposit my 263.00 back on my card my card number is <removed> and I haven't received it been calling and checking my card daily could u tell me the reason why or could y'all call me and give me details and the reason why thank you Salilah  number is [phone number removed]