Call the 1-888-285-4169 phone number and press 1 then press 5. (or just 5 if the menu has changed and you don't have to press 1 to "speak in english." The wait, oh, for at least an hour, (I'm literally on hold while typing this to you, and have been for 56 minutes and 25, no 27 seconds, wait, 39...) anywho... you get the idea. Tell them you never got your card and have them send another one. It is supposed to take 5 to 10 days. If you don't have your card, why are you worried about them freezing a car you don't have?
