After you file

When I go through the process, it does take me to print returns.  I was able to print the federal return, but the state return form is nowhere to be found.  Only the file by mail instructions page.  I called TT to find out why but connected to a computer assistant telling me that I must upgrade to get an answer.  Is this how TT gets you to spend money?  I rather for TT to tell me that the service is not free than being deceived.