After you file

That link doesn't go anywhere except to the FAQ page and gives the phone number to call, where no one will ever answer. There is nowhere on the site to report a card never received. It just isn't an option whatsoever. The BBB will be contacted, my lawyer, and the IRS. Especially with everything going on in the world right now, I need this money to be able to live, keep a roof over my head, and eat. Please help more than just giving a link and a phone number that don't work.