After you file

It has been at least 15 business days since I was told it was coming. I have attempted to go online to reach someone, but there is no online support. I have called the [phone number removed] number multiple times (at least 10) and no one ever answers. I decided to wait on hold for as long as it would take until someone answered. Over 2 hours and then the line just disconnected. I have wasted hours of my time trying to reach someone at that number, but no one ever answers. I need MY money that is being held hostage because you haven't sent me my card. I will be contacting a lawyer.