After you file

This is getting to a point where there are probably countless more cases and enough for a class action suit.  Others have said H&R Block's software has the same problem. Thanks to dianalarose for posting about success e-filing with Freetaxusa.

Folks whose tax returns are rejected because of TT returning their incorrect and false "prior year PIN or AGI error code" should be entitled to receive automatically (without wasting hours of our time calling their help line) compensation for excess time wasted with TT as well as a refund of any state e-filing fees and/or a refund for the money paid to TT for either their CD/online download software or subscription because TT is pretending that "paper filing" is the only solution and spreading the false claim that the IRS is at fault for rejecting TT-created tax returns. 

TT owes their customers at least that much for denying their

program's deficiency.  

Thanks to dianalarose for posting a *solution* for surviving spouses filing a final joint tax return that offers successful e-filing and acceptance by both the IRS and state tax boards at FREETAXUSA dot com.  Go to the IRS website and they provide links to them as well as TT.

It is the principle of TT charging for a state "e-filing" fee for a tax return that is rejected.  I'm not sure if the fee will end up going through, but thankfully we can afford to let that go.  

Instead, we need to help others know that they are entering their tax return info correctly, but TT software is deficient when filing the final joint return with a deceased spouse.  

Some on fixed incomes might not appreciate having to get charged for a rejected "e-file" fee with a state and have to expend more time and fees to either paper file (mailing paper tax returns certified with return receipt for federal and state tax returns) or file again via FREETAXUSA and pay the state e-file fee.

For California e-filing, TT charges $24.99 and FREETAXUSA charges $14.99.

There's already previous ongoing and current class actions against TT for "hiding" their free e-filing tax return service for the poor and pushing the low-income tax filers to a different version where many of them ended up paying up to $200 for TT's "tax service and e-filing!"  

So many of us loyal TT users have voiced the clear problem with TT software on this matter, but their claims that it's an IRS problem and that the "only" solution is to mail and file paper returns is incorrect.  Use FREETAXUSA instead to e-file.  

Cannot stress enough that for many of us in lockdown orders through April 7th because of Covid19 virus, e-filing is    the safest and best option.  

This is not the time to ask younger, "healthy" relatives to risk going to the post office and maybe become asymptomatic carriers and inadvertent spreaders of a virus, nor is it allowed for anyone over 60 or 65 (in California it varies by city) to be out at all except for emergency, medical, and grocery needs.   The SF Bay Area has the highest number of cases and deaths from this virus in California, so it's not a "light matter" to make us paper file our returns.  

Intuit HQ offices are in Mountain View, CA right by Google's HQ...I used to bike right by the Intuit offices to go to work, and since we're all in mandatory lockdown and stay-at-home orders as well, many TT employees are mandated to shelter-in-place at home too.  Will they "volunteer" to head out to the SF Bay Area's TT customers affected by this TT software problem and both mail and pay the USPS fees for postage, certified return receipts and what not?  

 TT/Intuit should really understand that saying "you have no other option but to file a paper return" is both untrue (Freetaxusa e-file returns get accepted) and impossible with the health risk and situation right now.  

Should there not be at least some TurboTax employees who encounter this same problem when filing a married, filing jointly final return with a spouse who passed away? I guess they just love to file paper returns.