I am sorry to hear that you are going through the same thing. Turbo tax gave me a canned response on their Facebook page regarding that debit. They did not acknowledge my concern about that threatening email regarding payment for their services. They wouldn’t let me file under 1040 ez which is free. Nor would they acknowledge that they work together with the IRS not this time. I told the unhelpful representative that it is not my fault that this refund is on hold but I will talk with my bank if that refund doesn’t come soon. I certainly will not use them next year. They are in a hurry to get their money yet we have not got our money first. I will go back to the paper forms rather than deal with TurboTax.
