After you file

I am also experiencing the same thing. I still get a status that refund is processed but no date. It has been more than 21 days. To add  insult to injury, TurboTax informed me that they will bill me for the use of the service. I understand that when the refund is processed but I have not received any funds. I never had problems before but why is IRS not working with Turbo tax and vice versa? Next year I will not be using Turbo Tax but Turbo tax is going to have to wait until I get paid to pay them as agreed upon. I have never been able to reach an IRS agent on the phone.