You can actually escalate with the advocate. My advocate told me that the IRS would not update my status until March 28th. She politely gave me the number for her manager and I left him a message and then I called his manager and left a message. Neither one of them replied but last Friday I received a call from my advocate and she told me that I would get my refund on the 18th. I actually got it today because the IRS only does DDs on Tuesday and Friday.
