After you file

So what about how turbo tax has really screwed a bunch of people up with their taxes this year???  Can you tell me why should you debit my amount of $190.00 when I may have to wait forever for my taxes and when they may have to mail me a check???  Needless to say turbo tax did not give me a service I am suppose to pay for!! I will be calling a turbo tax specialist Monday to ask where the email is I was suppose to be gettting about extending the date to debit my funds!!  Can you answer that ???????  Funny how I can not get a response from turbo tax!!!!