@Amoody3 wrote:
Yes my tax Federal and state was accepted and I waited for 2 weeks before I checked on IRS site and it said the information that was entered was wrong so I changed something like martial status to single from head of house hole but it still said my info was wrong
When using the IRS tool, you must use the same filing status that is shown on the actual return that you filed.
Also make sure the SSN is correct.
For the refund amount, be sure you are only using the Federal refund amount. Do not use any combined total refund figure that includes the state refund. We don't know what you're looking at, but it's possible a figure displayed at the Tax Home on the TurboTax website is a total that includes a state refund (if applicable).
Look at your actual 2019 return to get the Federal refund amount. Be sure you are using what is displayed on your Federal Form 1040, Line 21a for the Federal refund amount.
And if you are paying your TurboTax fees out of the Federal refund, use the Federal amount without regard to the fee subtraction; i.e., use the amount before any fees are subtracted.
You can also try phoning the IRS refund hotline. I've seen it work for some users before when the WMR tool didn't.
800-829-1954
It you still can't find your return in that tool after all the tips above, then since it's been over 21 days, we can tell you how to speak to a live agent at the IRS and see if they can look you up another way on their system.
