After you file

You mentioned the state refund, and then mentioned the IRS "Where's My Refund" in the next sentence.  So I'll go through both, starting with the Federal.  Then in another comment, I'll talk about the state.

 

If you efiled, log in to your Online TurboTax account and confirm at the Tax Home that both efiled return weres accepted.

 

When using the IRS "Where's My Refund" tool, be sure you enter the correct SSN and filing status.
https://www.irs.gov/Refunds

 

Use only the Federal refund amount.  Do not use any combined total refund figure that includes the state refund.


Look at your actual 2019 return to get the Federal refund amount.  Be sure you are using what is displayed on your Federal Form 1040, Line 21a for the Federal refund amount.


And if you are paying your TurboTax fees out of the Federal refund, use the Federal amount without regard to the fee subtraction; i.e., use the actual amount before any fees are subtracted.

 

You can also try phoning the IRS refund hotline.  I've seen it work for some users before when the WMR tool didn't.

800-829-1954

 

See my separate comment next below about how to check on the state refund.