After you file

Your not paying attention!  I've already done all of that!!!  It asks for your social security number, then asks for your zip code, then asks for your birth date, THEN IT ASKS FOR THE LAST 4 OF THE CARD NUMBER! 

Obviously I am very aware that it shouldn't ask for this information being that IF A CARD HADNT BEEN RECIEVED, YOU DONT HAVE THAT INFO!   Tell me how to get to a representative following the automated system with NO CARD!!   That's all I'm asking for!