After you file

So, I followed all the steps you listed. It then asks me for my zip and birth date, and then asks me for the last 4 of my card number, which OBVIOUSLY I don't know because the card hasn't been received.  Then it hangs up on me because I do not have the last 4 of the card. 

 

Where do I go from here?  No matter what buttons I push, ultimately the system ends the phone call. I really need to speak with a human!!! My money was deposited to a card on  February 28th. I still havent received the card. I've searched all over the internet, I can't find a way to speak with someone. Please help me!!!