Your state taxes are not processed by the IRS. You would need to contact your state department of revenue for assistance with your state taxes. See the link below on how to do so.
https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/0...
For your federal refund, if your return was accepted 21 days ago or more and you have not received an update via the Where's My Refund tool, you can follow the instructions in the following FAQ to contact the IRS for further assistance.
https://ttlc.intuit.com/community/refund-status/help/what-if-my-irs-refund-is-taking-longer-than-21-...
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