After you file

mesquitebean · ‎March 9, 2020

@ grimylanez wrote:
I filed my taxes February 15th, They were accepted the same day by the IRS. Why is it that when I go to check my refund status with the IRS it says they have no information available regarding my refund?

If you tried the WMR tool or IRS2GO app in the last couple of hours, that system has been down for it's weekly normal maintenance and may not find your information. The IRS says their WMR system is unavailable every Monday morning from 12:00 am (Midnight) to 3:00 am Eastern Time.

It's unpredictable when it will come back up so just wait until daytime to try again.

You can also try phoning the IRS refund hotline. I've seen it work for some users when the WMR tool didn't.

800-829-1954

When the IRS WMR tool at their website is back up again, here are some tips for using it:

Log in to your Online TurboTax account and confirm at the Tax Home that your efiled return was accepted.

When using the IRS WMR tool, be sure SSN and filing status are correct.
https://www.irs.gov/Refunds

Use only the Federal refund amount. Do not use any combined total refund figure that includes the state refund.

Look at your actual 2019 return to get the Federal refund amount. Be sure you are using what is displayed on your Federal Form 1040, Line 21a for the Federal refund amount.

And if you are paying your TurboTax fees (if applicable) out of the Federal refund, use the Federal amount without regard to the fee subtraction; i.e., the amount before any fees are subtracted.