Turbo tax debit card

I have not received my card and every time I call customer service to report it it will ask for my social , zip code, and birthday then it tells me I have a card and to enter my last 4 digits of the card but I can’t do that because I have not received the card then it just hangs up on me. I called green dot and it does the exact same thing. I’m getting very frustrated because I need the card. What do I do?