@mizz5 :
Are you able to take a screen image of the screen that mentions a NetSpend Card? If you do, be sure to redact any personal info from the image, since this is a public Internet forum.
You cannot post the image in a comment. You can post it as an "Answer" below where it says "Contribute an Answer." When you click that to post an answer, it will open up a data field. Below that you should see a link for "attach file." Again, be sure any personal info is removed before posting.
