After you file

This phone number does not connect to a human,it tells you the same thing that the website says, I filed my NYS on 01/12/2020 and it was accepted 01/27/20, it's March now, everyone that I know has already received their NYS return,A direct line to a human would be very helpful,some of us are getting no answers and we've paid enough money for are taxes to be done,a little understanding and support would be greatly appreciated