I filed on 1/29 and still had not received my return so yesterday, I called and they informed me that I was now under review and to expect a letter within 21 days to explain. I could not understand why the letter wasn't sent before I called, so I called again this morning and the woman that barely spoke English informed me that a letter had been sent out on 2/19 requesting verification of my identity and I told her I had not gotten any letter and that is not what the operator the previous day said. Considering I filed the same as last year through Turbo Tax with the exception of working a full year with my employer, not half, why would I need to verify when I paid for the extra services provided by Turbo Tax and used all the same info. My address hasn't change, my dependent hasn't changed, etc......and the status on the IRS page states it's still processing. Why cannot I not go to the local IRS department and prove my identity instead of having to wait on a letter? I am a single mom, and I live pay check to pay check, needing these funds to take care of bills and pay my daughters college fees and now I am told it can take until August once I confirm my identity, if I ever get this letter they say I have to have. I am so frustrated and getting answers or help is like pulling teeth. If I owed the IRS, they would take what was theirs, but they make us wait instead of offering solutions that are efficient and actually make sense.
