After you file

I have not received my turbo card and I done my taxes February 15 2020 every time I call he 800 number it asks me for the last four digits on the card I don’t have I have gotten 2 emails from turbo on saying my card is on the way and the other saying don’t forget to active my card as if I should have it .i had a card with u all from last year I don’t know where it is or have access to it when I call the 800 number it say I have two cards but I don’t have one