Like KatrinaLO posted above, there may be a hold or if the IRS just sent your refund on 2/26 to Santa Barbara Tax Products Group, it has only been 4 business days. Once your refund status on the IRS shows "Refund Sent" it can take approximately 1 to 5 business days for the financial institution to deposit fund into your account. Now 1-5 business days is the timeframe the IRS gives, being sent directly to a account, so with the fee coming out in between, it is possible it could take a few more days.
So once Santa Barbara Tax Products Group receives your refund from the IRS, they will take out the fee and send to your financial institution.
You can track your refund at the Santa Barbara website by clicking here.
If you are unable to reach them via phone, you can also send a request by clicking this link: Submit a request – TPG - Taxpayer
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