After you file

Can someone PLEASE tell me it they have received their return? I owe $1300. One IRS rep stated I wouldn't be receiving my refund BECAUSE I owe...my refund would have been $8k...I owe 1300..??? So I call a Tax advocate,Turbo tax,and Offest Dept. Offset Dept has no nontax debts listed for me (loans, mortgage,credit cards). Turbo tax rep. Stated I should receive the remaining. Tax advocate said same...I'm very unsure due to the initial call to IRS I was told no. It didn't make sense

 

Why wouldnt the IRS just take what's owed and send me the rest?