Hello,
When preparing my 2019 federal tax return, I was up to the point where I input information from my 1099-DIV. As the screen shows a comparison of 2019 and 2019 dividends, I noticed that the 2018 dividends looked higher than I expected. I downloaded a version of my 2018 return and saw that the dividend line in Schedule B on the finalized return was duplicated, resulting in a dividend amount that was too high.
I then tried to amend my 2018 return. When I click "revisit" on the 1099-DIV section, it brings up a screen that says "Here's the dividend info we have so far." The dividend information listed there is actually correct, and I did not duplicate dividend income in this section.
I do not understand how this could have resulted in the finalized Schedule B being incorrect. I was taxed on too high a dividend number. When I called customer service, I was told I had to pay for Live Support for an extra $90.
Can anybody please advice?
