After you file

One inherited item in our world is an energy partnership that puts out its K-1 info through 

Taxpackagesupport.com. It is supposed to be importable to Turbotax...they write this every 

year. And every year (3 or 4, now), it doesn't work.

 

With my return open, I click import. Txt file. But in the search window, the downloaded txt icon is

gray, not black. And so, inactive. 

 

Is there some way to ram this through on the Turbotax end? Because ever-helpful/never-works Taxpackagesuppot simply referred me to you? Is there some technique to workaround you can suggest?

 

Thanks.