If you used the refund processing service to have your turbotax fees deducted from your refund, then your refund was sent to SBBT bank and they are the person stuck dealing with the incorrect bank information and address. Their web site is here https://help.sbtpg.com/hc/en-us
If you were expecting your refund direct from the IRS and were not using refund transfer or requesting a debit card, here is a link to Trace a missing refund. https://www.irs.gov/faqs/irs-procedures/refund-inquiries/refund-inquiries-0
