Replying to my own question in case someone has the same question.
The monthly limit for ATM withdrawals is $3,000. If you reach your ATM limit, you can go to Walmart Money Center for withdrawals of up to $1,000 per day I believe. You can also go to a bank teller and ask to do a "cash advance" but most banks seem to be leery of this.
Also emailing may actually be more effective than phone calls. They may take a few days to get back but I was very surprised that they answered my email. Sorry I don't have it copied but just go to their "contact us" option on the turbo debit card website and try that if you need answers. Hopefully this helps someone.
