To add: You can mail in your return since it keeps getting rejected. Or as stated above you can start a new return & enter the names like they were on your 2018 return.
If you have the CD/Download version you can delete your .tax2019 file in the TurboTax directory off of the Documents directory, or on the first screen right click on the file & choose delete.
How do I clear and start over in TurboTax Online?
As long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered, you can erase your return and start from scratch in TurboTax Online.
- Sign in and select a topic to continue your return.
- On the next screen, from the left-side menu, select Tax Tools, and then Clear & Start Over (select the menu icon in the upper-left corner if you don't see this menu).
- Answer Yes in the pop-up to confirm.
