Once your return is filed and accepted Turbotax is out of the picture. The cannot assist you with the IRS, processing bank or the debit card. It seems the IRS and SBTBG are both having issues with the MILLIONS of PATH act returns right now and no matter how much you wish it would go faster that is just not going to happen. If the IRS is reviewing your return and you are waiting on a letter then tying up the IRS phone lines will not help ... the IRS and SBTBG systems are overwhelmed by calls which is stopping them from getting their work done which means the returns/refunds will take longer ... please be patient and know you are just one of millions waiting for their money. SBTBG having computer/server issues is unfortunate however I am sure they are working to resolve it asap.
Check the IRS Where's My Refund site for the latest word on your federal tax refund, and your state government's refund lookup service for your state’s status.
Does this IRS "Where's My Refund" tool say your funds have actually been sent?
http://www.irs.gov/Refunds
Were you having the refund direct deposited to your bank account directly ?
If the IRS has actually sent the funds, the IRS FAQ page says to allow "up to 5 days" due to variations in bank processing procedures and times.
If so did you enter the correct routing & account number for an ACH transfer ? Here is how you can see your deposit information:
Your direct deposit information will be at the bottom of your Form 1040.
To view your 1040 after filing, Sign into TurboTax > Taxes > Tax Timeline > Some other things you can do > Download/print (.pdf).
Please see the following FAQ article below if you entered in the wrong bank account information.
https://ttlc.intuit.com/questions/1901677
Did you have the TT fees withheld from the federal refund and are getting the refund on the Turbo Tax Debit card?
If so the refund needs to go from the IRS to the third party bank to the card. This process can take up to 3 business days or more.
Check the IRS : https://www.irs.gov/Refunds
Check SBTPG: by logging into their website at: https://cisc.sbtpg.com/
Or you can get 24-hour automated info by phone at: https://cisc.sbtpg.com/contact.aspx
Check at Turbo Tax Visa : If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.
Did you have the TT fees withheld from the federal refund and then the balance sent to your bank account or debit card ?
If so the refund needs to go from the IRS to the third party bank to your bank account. This process can take up to 3 business days or more.
Check the IRS : https://www.irs.gov/Refunds
Check SBTPG: by logging into their website at: https://cisc.sbtpg.com/
Or you can get 24-hour automated info by phone at: https://cisc.sbtpg.com/contact.aspx
