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After you file
That literally has nothing to do with what I have been talking about at this point turbo tax and there employees are seen as nothing but incompetent I know in what manner I requested my taxes I know I requested a turbotax card that I have not received I filed on the 6th of February its literally been 3 weeks I was supposed to receive my card before my taxes were even deposited to the card and I have not received the card yet it has all my tax money on it and this is beyond insane, your customer service is beyond terrible and I am 100% dissatisfied and will never use turbo tax again this is 100% unacceptable I have not once been able to speak to an actual representative on the phone your obviously not an actual person yourself because you wouldn't be so incompetent I wanted to know why turbotax is telling me I have 2 cards with them when this is the first turbotax card I have ever ordered because I can not talk to a representative about my card I never received because of it they ask me for a card number I dont have and then they hang up