Are you using the online version or desktop? If online, please try clearing your cache and temp files and or open a different browser: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
If using the desktop version, please check for updates and relaunch the software.
And finally, if all else fails, please use this link to contact us: TurboTax Support Contact Us Page – Get Help from TurboTax
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