After you file

After it tells me I have multiple  turbo tax cards that I need to enter my card number of which I have never had access  to due to never receiving  the  card I have never before had a turbo tax card despite  it saying there are 2 cards linked to my social after it tells me that it continues  to say please enter your 16 digit  card number which I obviously  can not provide due to NEVER  receiving  the card after that it hangs up I have not once been able to talk with an actual person and I am highly  disappointed in turbo tax