I feel you. I never received my card and it’s past the 10 day mark that they have on the contract. They refuse to expedite a new card and waive the fee for the card I never received. When I spoke to customer service (waited on hold for 45 mins) I mentioned that when they take their money back I would have fulfilled my end of the contract but they still wouldn’t fulfill their end because I haven’t received the card. She hung up on me.
