Never received TurboTax debit card!!!

I got a notification saying that I was going to receive a replacement card in two days. That was six days ago. I haven't received that card or the original. When you call the number provided and choose haven't received card, enter info,  it then asks you to enter last four digits of card which is crazy if I NEVER RECEIVED THE CARD. Please reach out to me to find out what's going on. My taxes were filed the first week of February.