@puddinsmum I might have to spell it out since TT sometimes blocks out phone numbers.
Here is what I did to get a live rep:
Call One Eight Hundred, eight nine two, ten forty.
Then choose language. Press 2,1,3,2. Don't enter your SSN. It will ask twice. Then press 2, then 4. That should put you in queue to the next rep. Dont choose any prompt about checking status of your return or it will put you to the auto system, you want a live person.
I hope it goes better for you then it did for me :(
