@Hotfriesk wrote:
Everything is correct and it still says my information is not found
If you're sure you efiled successfully (accepted), and if you're entering everything correctly, there aren't any additional tricks. Oh, for the sake of completeness, you might try phoning the IRS Refund Hotline. I've seen users occasionally get info from the hotline even when the IRS WMR tool wasn't working for them.
IRS Refund Hotline: 800-829-1954
If it's been over 21 days since your efiled return was accepted, you can phone the IRS to speak to a live agent to see if they can find it in their system.
800-829-1040 (7AM-7 PM local time) Monday-Friday
When calling the IRS to reach an agent, do not choose the first choice re: "Refund", or it will send you to an automated phone line.
- First choose your language. Then listen to each menu before making the selection.
- Then press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions."
- It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
- Then it will get "tired", and you'll get another menu. Choose 2 for "personal" then you should be transferred to an agent, but there's likely to be a long wait.
I usually use a speakerphone so I can work on something else while waiting.
