@keoki73 I'm not a TurboTax employee; I'm a user like you. I will report your issue to TurboTax Moderators for investigation. MOST users are able to successfully e-file their returns. However, there are some instances where a return must be mailed no matter what.
I "assume" that the Support agent you spoke with advised you correctly. Here's a TurboTax FAQ that explains why some returns simply cannot be e-filed.
When a return can't be e-filed no matter what you do
So sorry for your frustration.
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
