After you file

I filed on the 13, I do have a watermark on my additional child tax credit form that reads “do not file , form not complete” but I got my acceptance  email and on turbo homepage it say accepted federal and state , but it’s almost a month and i can’t use wmr because it comes back as you may have entered the wrong info and then once i click that it is correct it says we cannot provide any information about your refund. Everyone around me received their dates today and i still can’t even use wmr . It also says check with tax preparer and I’ve talked to several turbo tax specialists but they are telling me contact the IRS. I need some input please .