After you file

Hello! My refund was released by the IRS on the 5th. Turbo tax has estimated my refund should be available. The third party that I am supposed to be able to log into says they don't have any of my information. I am concerned that my money has been stolen by Turbo Tax. I have used this service for 4 years and never been this upset. There is no reason that my refund should be held for a month with no explanation or ability to reach out. 

 

Please explain why you stole from me with no explanation.