I truly hope that your situation has resolved... My refund did this as well last year... I had an offset due to my defaulted student loans... the department of education took my entire refund last year and will take about half of it this year before I get what is left... I did have to call several times to actually figure out what had happened and had to fill requests before they could release the funds to the department of education... not near as simple as I figured it would be, meaning I really thought that if they take it they just take it, but in my case, I had to provide additional information so they could close the processing of my return.
