@Amfcbabyy
If you can't reach a live agent at the Turbo Prepaid Visa Card, here's something to try. You haven't said what TurboTax product you used and whether or not you tried to reach TurboTax Support.
I don't know if you used a TurboTax Free Edition, which doesn't have phone support, or whether you used a paid product (PLUS or higher) which does have phone support. If you used Free Edition and don't have TurboTax phone support without upgrading to PLUS for $30, then contact a TurboTax agent through Twitter or Facebook, tell them the trouble you're having, and ask them how you are supposed to reach a live agent at the TurboTax Prepaid Card.
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
