Once you enter your social security number it checks their database if you have EVER had ANY type of card through them it will then say "it appears you have multiple cards on file in order to best help you please enter the last 4 digits of the card you are calling about" i got a refund card 2 years ago which i no longer have also had pay cards for temp agency i worked through which i also no longer have so it tells me "please call back when you have info goodbye" then hangs up on me im not sure what happens if you have never had a card through them
