You can use the "Clear and Start Over" only if you haven't yet "registered" your Free Edition or made payment for a paid edition. Have you done either of those things? I'll share the FAQ for using the feature in the link below.
How do I clear and start over in TurboTax Online?
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*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
