@Dustinross81 wrote:
I still haven't got my turbo card yet it's been over ten business days and can't get help without having to pay what do I do
You must have phoned TurboTax Support instead of the Turbo Prepaid Visa Card support.
Support for the Turbo Prepaid Visa Card is free. That Card's support is not provided by TurboTax Support. The Card has its own customer service.
It is TurboTax Support that requires PLUS or higher to have phone support for TurboTax issues, but for Card issues there is no fee at the Card's customer support.
When you phone the Turbo Prepaid Card's customer service at (888) 285-4169, do not enter the 16-digit card number (which you won't know, I assume) and do NOT yet enter your SSN at that point. Let it continue on.
One of the options in the automated system is to report a card "lost, stolen, or never received." Choose that.
Then at the next menu listen for the prompt for "not yet received". I think it's option 2, but you'll just have to listen.
Then it will ask for your SSN.
I don't know what happens after that, since I have no way of testing it any farther.
